How to Manage Your Reviews

Quickly become a go-to place to research a hotel, restaurant or other hospitality business. People use it to get honest Digital Marketing Agencies in Southampton feedback from others on their experiences with the business and using the information on the site to help make their own choices. But as a business, how do you manage your reviews?

Why was on ?

If you have not joined , there are some compelling reasons to do so. It is the world's largest travel review site and there are close to 400 million reviews and opinions from people all over the world. There are more than 6 million business with presence in it and closed 135,000 goal.

Not only that, but it is free to use. This means free word of mouth marketing and free way for customers to leave feedback for your business. It creates free inbound link to your business website to help improve search engine profile and make sure your business was seen and honest and transparent because you can not control the remaining reviews.

It's easy to join to your business - just create a personal account and then search for your business name. There is a 'find and claim your listing page that allows you to either claim your business or set. Once you do this, you can update your details to ensure all business information is accurate.

Your business profile is set up, you next want to go to the 'manage listings' where you can add pictures. Keep them to 150 x 200 pixels if not they can cause loading problems. Sometimes it takes a few days for it to appear.

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Manage and respond to reviews

Setting up a business is the first step, but the most important parts of manage and respond to reviews. This is easily done through 'responds review' in your account. You can not remove the review, but you can respond to them, whether they are good or bad.

In fact, respond to reviews is one of the most important parts of , especially if they are negative. One study shows 45% of consumers are more likely to visit a business if it is responding to the negative review than if they do not - so ignore something bad is not a good approach.

Therefore, respond to reviews, good and bad, is something that should be scheduled to perform on a regular basis. You can easily respond to the review by using the left sidebar menu that lets you type in response to any review and submit it to the reviewer to see.

You can also set up email Digital Marketing Companies Southampton notifications in the platform to get information when someone leave a review and respond to it. In the 'subscription' from the menu, go to 'email to the owners' and choose to accept this when a new review is published.